Naumann Research, Inc. is a worldwide leader in the area of customer value, customer satisfaction measurement, and customer loyalty. Based on books written by Dr. Earl Naumann, Naumann Research, Inc. has helped organizations around the world to become more customer driven through research, consulting, training videos, executive presentations, seminars, and workshops. Naumann Research, Inc. has conducted research in fourteen different countries in Europe, Asia, North America, and South America.

Naumann Research, Inc. is a fully integrated research and consulting firm. With our own call center located in McCall, Idaho, we gather data, conduct sophisticated data analysis, and produce high quality research and consulting reports quickly and efficiently.

Because of the rapid changes in industry standards, the core strengths of Naumann Research, Inc. have been particularly relevant. Naumann Research, Inc. has helped organizations meet the ISO 9001: 2000 certification requirements, particularly those found in Sections 7 and 8. Naumann Research, Inc. has conducted research in many industries. The research helped to identify the drivers of value for both consumers and business customers. Naumann Research, Inc. has facilitated process improvement projects for firms that have resulted in over a million dollars of annual cost savings. Our experience could prove valuable in helping your firm to become more responsive to the needs of the customer.